Handoffs are scattered
Work moves through email, spreadsheets, WhatsApp, forms and individual staff memory instead of one structured process.
AI process automation for Singapore SMEs
Turn slow handoffs into automated operating workflows.
ProcessPilot maps, designs and implements business processes across sales, operations, finance, support and reporting — using AI where it is useful, with approvals and controls built in.
35+projects completed
16+organisations supported
14 daysto first process sprint
Process bottlenecks
Most SMEs do not need more disconnected tools. They need work to move properly.
Approvals create delay
Quotations, invoices, exceptions and customer issues wait because the next step and owner are unclear.
Owners lack visibility
Management cannot quickly see where leads, jobs, support issues, reports or finance items are stuck.
Process systems we build
Automation for the workflows that affect revenue, delivery and control.
Each process has a clear trigger, owner, AI-assisted step, human checkpoint, output and reporting view.
Sales process automation
Lead intake, qualification, proposal preparation, quotation routing, follow-up and CRM updates.
- Typical output
- Qualified lead summary + next-action workflow
Operations workflow automation
Job tracking, task routing, project updates, supplier coordination, handovers and exception alerts.
- Typical output
- Live status view + owner-based task flow
Finance & approval workflows
Invoice routing, payment reminders, document checks, expense summaries and approval queues.
- Typical output
- Approval tracker + missing-info flags
Customer support processes
Enquiry classification, reply drafts, escalation routing, complaint tracking and support summaries.
- Typical output
- Ticket summary + recommended response draft
Management reporting
Weekly updates, KPI summaries, sales reports, operations commentary and risk highlights.
- Typical output
- Executive summary + exception report
Internal knowledge systems
SOP assistants, onboarding workflows, policy search, internal FAQs and process documentation.
- Typical output
- Searchable process assistant + source links
How we work
We automate one valuable process first.
Instead of selling a vague AI transformation project, we start with a single process that is repeated, measurable and connected to real business impact.
Map
Document the current process, tools, owners, handoffs and approval points.
Design
Define the trigger, AI-assisted actions, human review, outputs and reporting view.
Build
Implement a working workflow using practical tools that fit the client’s current setup.
Train
Handover the process, SOP and control points so the team can operate it confidently.
14-day implementation
AI Process Automation Sprint
The sprint is designed for SMEs that want a usable process system quickly, without a long consulting engagement.
- Process map and automation blueprint
- Working AI-assisted workflow
- Human approval and exception handling
- Team training, SOP and handover
- Post-launch review and refinements
Days 1–2Map process
Clarify scope, owners, data, rules and approval points.
Days 3–5Design system
Build the process logic, workflow structure and AI-assisted steps.
Days 6–10Implement
Configure, test and refine the working process with sample cases.
Days 11–14Train & handover
Train the team, document SOPs and launch with controls.
Where this applies
Built for service-led and operations-heavy SMEs.
B2B service companies
Lead handling, proposal flow, client onboarding, recurring reports and follow-up processes.
Contractors & project firms
Quotation preparation, variation orders, supplier coordination, job status updates and handover tracking.
Accounting & corporate services
Client document collection, request triage, approval workflows, internal SOP assistants and monthly summaries.
Trading & distribution SMEs
Purchase enquiries, supplier emails, order checks, customer updates, inventory reports and approval routing.
Packages
Start with clarity. Then build one process system.
Diagnostic
AI Process Automation Audit
SGD688
For SMEs that want to identify the best automation opportunity before committing to implementation.
- One process review
- Bottleneck and risk map
- Automation suitability score
- Recommended implementation plan
Main offer
14-Day AI Process Automation Sprint
SGD5,800
For SMEs ready to build one working AI-assisted process with handover and controls.
- Process map and system design
- Working AI-assisted workflow
- Approval and exception handling
- Team training and documentation
Ongoing
AI Operations Automation Retainer
SGD2k–4k/mo
For companies that want continuous process improvement, monitoring and new workflow builds.
- Workflow maintenance
- New process automations
- Monthly reporting improvements
- Team support and refinements
Free process scan
Tell us one process that feels slower than it should.
We will review whether it is suitable for AI-assisted automation, what should stay human-approved, and what the first build should look like.
Good examples: lead-to-quote, invoice-to-approval, enquiry-to-resolution, job-to-handover, report-to-decision, SOP-to-answer.
FAQ
Clear answers before you book.
Is this just chatbot or admin automation?
No. We focus on business processes: the triggers, handoffs, approvals, outputs and reporting flow. AI is used only where it improves the process.
Do we need to replace our existing tools?
Usually no. We first map the current workflow and use practical tools that fit your setup where possible.
Will AI make final decisions?
For most SME processes, no. We design human approval checkpoints for pricing, client communication, finance approvals and exceptions.
What is the best first process?
Start with a repeated process that affects revenue, delivery speed, customer response, approvals or management visibility.
Who operates ProcessPilot?
ProcessPilot is a service brand powered and operated by Smart Tradehub Solutions Pte Ltd.